For local customers bringing their iPod in person, service can usually be completed same day. Customers who ship their iPods can expect their iPod back between 2-5 business days. Once the damamged iPod is in his hands, Joe the ‘iPod Surgeon’ can usually diagnose the problem within five minutes and repair the iPod within fifteen minutes.

All iPods are repaired on arrival whether by in-person or mail delivery. All iPods delivered by mail will be shipped out after repair with 2-day priority service.

No, the iPod Repair Clinic will never erase your hard drive unless the hard drive is already damaged.

It is always recommended to backup your iPod’s data. The iPod Repair Clinic is not responsible for any data lost.

Water damaged iPods are taken on a case by case basis. iPods with liquid damage MUST be taken to the iPod Repair Clinic as soon as possible for repair. iPods that have been totally submerged in any liquid can not usually be repaired. iPods that have been damaged by liquids other than clean water (salt water, beverages, soaked by rain, etc.) usually can not be repaired.

No, the iPod Repair Clinic can usually only repair iPods damaged by natural causes and will not accept iPods that have been taken apart by the customer.

It is recommended to ship your iPod packaged in soft material with a tracking number. In addition, please include a Work Order Form which can be downloaded here. The iPod Repair Clinic offers FREE return shipping with 2-day delivery and tracking.

No, the iPod Repair Clinic does not keep any inventory of iPods or iPod parts for sale.

The ‘iPod Surgeon’ guarantees his work for up to six months from date of repair.

The iPod Repair Clinic accepts payment in the form of cash, check, PayPal and major credit cards (Visa, MasterCard, American Express and Discover). To download a credit card authorization form click here.

Any iPod service that goes unpaid for 30 days will be assessed $25 per month storage fees. After 90 days, we reserve the right to remove our own parts and recycle the remaining customer parts to recover our service charges.